Privacy Policy

Note: This is a template. Replace with your own legal text reviewed for the laws of each country where eRyde operates.

1. Introduction

eRyde ("we", "us") provides a ride-hailing service connecting riders and drivers. This policy explains what personal data we collect, how we use it, and your rights.

2. Information we collect

• Account details you provide (name, phone number, email).
• Location data needed to match rides and navigate.
• Trip information (pick-up, drop-off, fare, payment method).
• Device and usage data to keep the service secure and working.

3. Face data (identity verification)

When identity verification is enabled, the app confirms, with your in-app consent, that the person using the driver account is the registered driver. A liveness check runs first: images of your face and, on supported devices, depth data are processed entirely on your device; depth data is never stored or transmitted and is discarded when the check completes. A selfie is then transmitted securely to Ondemand Apps OU, our data processor operating the app's software platform, which compares it with your reference photograph using AWS Rekognition as a sub-processor. We keep face data no longer than needed and never indefinitely: the selfie is deleted automatically once verification completes, at the latest immediately upon completion or interruption of the verification session after capture; the reference photograph is kept while your driver account is active, repeated checks require an image to compare against, and is deleted within 30 days after the account closes; after each check only the pass/fail result and its date are retained, containing no face data. Face data is shared with no one except the two providers named above, solely to perform the verification; AWS processes the images transiently, does not retain them after the call completes, and does not use them to train or improve its services. Face data is never used for advertising, marketing, profiling, or analytics, and is never sold.

4. How we use your information

• To provide, maintain and improve the eRyde service.
• To process trips and payments.
• To keep riders and drivers safe.
• To communicate with you about your account and trips.

5. Sharing

We share limited information between riders and drivers to complete a trip, and with service providers who help us operate. We do not sell your personal data.

6. Data retention & security

We keep personal data only as long as needed for the purposes above and apply reasonable security measures to protect it.

7. Your rights

You can access, correct or delete your personal data. See our account deletion page, or contact us.

8. Contact

Questions about this policy? Email support@eryde.net.